Privacy Policy
Ben Jewellers are committed to protecting and respecting your privacy. This policy sets out the basis of which any personal data we collect from you will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Ben Jewellers 46, Hatton Garden, London EC1N 8EX.
Information we may collect from you
We may collect and process the following data about you:
Any Information you provide us with, either via phone or mail, might be kept for our records.
We may ask you to complete surveys for feedback on our services so please feel free to do so.
Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access. Cookies (but not the yummy kind)
When you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our website. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. We ask the internet subscriber to agree to our use of cookies. The cookies we use and their purpose are listed below:
Cookie
Google Analytics
Purpose
To track visitors to our website to review your use of our website, such as which page you land on, what pages you look at and for how long. It also tells us your general geographical location. This cookie provides us with reports so that we can judge how well our website is doing & where our visitors come from. It helps us to manage & develop our website so that it is even more helpful and useful to you
Information
Google Analytics is an asynchronous tracking code – which should not slow down your visit to our website. However, if you do have any problems please let us know by contacting us at info@benjewellers.com
Where we store your personal data
We take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us with is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted by you to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content on our website is presented in the most effective manner for you and for your computer.
To provide you with information or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations under any contracts entered into between us.
To allow you to participate in interactive features on our website, if you choose to do so.
To notify you about changes to our services.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about our services, where these are similar to those previously provided to you. If you are new to us we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tell us when supplying your data (there will be a tick box on any forms we use).
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Ben Jewellers or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or terms and conditions of supply of our services; or to protect the rights, property, or safety of Ben Jewellers, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. Please note that we never disclose your information to any third party for marketing purposes, unless you tell us we can. You can exercise your right to prevent processing for marketing purposes by checking certain boxes on the forms we use to collect your data. You can also exercise that right at any time by contacting us at www.benjewellers.com">info@www.benjewellers.com.
Our website may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with GDPR.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@www.benjewellers.com
Refunds & Returns
Now you have received your desired jewellery, you have 30 days to approve your jewellery in the comfort of your home. We are confident that you will love it but if you think you need to return the jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn or modified.
Your normal statutory rights are not affected. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
If an item is cheaper than when you purchased it we will not allow you to return the jewellery and re-order the same item within 30 days. We are happy to discuss any queries regarding this with you.
Please Note: In cases of dispute we send items for an independent opinion.
An important note about jewellery to be returned:
We are happy to accept returns on Ladies’ Rings between the sizes of J and Q and Men’s Rings and between the sizes of R and W. For rings outside of these sizes we cannot accept them back as they have been especially sized for your order.
Where we alter a ring to your specifications or commission a ring to be made bespoke to your requirements (for example Eternity Rings and Wedding Bands), these items of jewellery will become non-refundable. We will always notify you of this before we confirm your order and before we take full payment.
Please note that on rings larger than a size Q or smaller than a size J, the actual widths quoted can vary.
Please contact us before you send back the jewellery so we can notify you of how to return the item back to us.